Unlocking efficiency: A comprehensive documentation of Essential Energy’s IT applications

Essential Energy, a NSW Government-owned organisation, manages and maintains Australia's largest electricity network. Essential Energy was facing challenges due to a lack of comprehensive documentation for key applications, coupled with the absence of established standards for code, security, and delivery. The organisation faced difficulties in achieving a shared understanding of application functionality, key-person dependencies, and mitigating bottleneck arising from undocumented applications. Furthermore, onboarding new technical staff was a time-consuming process.

The lack of detailed documentation of IT applications and their dependencies hindered strategic decision-making and led to reactive and temporary fixes. Recognising these challenges, Essential Energy partnered with Mudbath to comprehensively document applications and establish code and security standards for future adherence.