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Working side-by-side

The teams conducted the discovery of existing systems and integrations as a single unit. Facilitating workshops to understand the project objectives and scope, run daily and weekly ceremonies to track progress and share insights, and maintained consistent communication throughout the day-to-day.

The result has been a positive relationship that will continue for the foreseeable future and has led to transformative work that will positively affect both CommBank and the banking industry.

Lean ideation wall

Other engagements

Mudbath also worked to support other CommBank streams of work providing design and discovery resources for new initiatives.

These team members provided service design consultation, holistic business analysis, persona and audience definition, usability audits, and user journey mapping focusing on customer interactions and communications.

Headless CMS
Creating a centralised, headless CMS to deliver content across multiple brands
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