Digital banking transformation

Embedding delivery squads to support Digital Transformation

Client Greater Bank
Sector Financial
Model Augmented team

Overview

As a customer owned mutual bank boasting over 270,000 customers, Greater Bank set out on a digital transformation to bring new digital products and services to their shareholders.

As part of the digital transformation Greater Bank wanted to improve experiences and interactions customers have with the Bank. To enable this Greater Bank elected to replace their existing home grown core banking platform with one offered by a third party.

In replacing the core banking platform Greater Bank also needed to uplift or replace their existing online banking site, mobile banking applications and lending platforms that all interfaced with their core banking platform.

Technology

Microsoft .Net
C#
Visual Basic
Angular
Kotlin
Swift
Google Cloud Platform
Springboot
Kubernetes

Outcomes

Embedded Mudbath delivery squads
Provided service design consultation
Agile delivery coaching

The problem

Increasing Greater Bank’s capacity

Greater Bank came to Mudbath looking to increase velocity in their transformation across three major applications, Online Banking, Mobile Banking and lending platform.

The ask was to increase capacity within their existing team and work collaboratively with their product, design and development teams to help deliver their digital transformation on time and budget.

The solution

Embedding Mudbath squads in the Greater Delivery teams

Firstly Mudbath provided squads to work in the Greater delivery teams across Online Banking, Mobile Banking and lending. Two Mudbath squads took up work on Online Banking and Mobile Banking delivering features for customer web and mobile applications, CRM integration, customer statements, open banking, New Payments Platform, customer alerts, and customer to staff secure messaging.

Another two squads worked with the lending team to deliver enhancements to Greater Bank existing Lending Origination systems and the integration with the new core banking platform.

Mudbath also worked to support all streams of work in service design consultation and business analysis in wholistic service design, batch processing analysis, customer communications.

Mudbath principal architects worked to support teams and ensure velocity by providing agile delivery coaching, solutions architecture advice, team structure support.